Refund Policy
Return and Refund Policy
Thank you for shopping with Kidzoarena! We appreciate your trust in our products. If, for any reason, you are not completely satisfied with your purchase, we are here to assist you with our return and refund policy.
Returns Accepted for 30 Days: You may return eligible items within 30 days of the purchase date for a full refund. After the initial 30-day period, unfortunately, we cannot offer you a refund or exchange.
Free Return Shipping: We understand that returning items can be inconvenient, so we offer free return shipping on all eligible items. Please contact our customer service team at info@kidzoarena.com to initiate the return process and receive a prepaid shipping label.
No Restocking Fee: We do not charge any restocking fees for returned items. Your satisfaction is our priority, and we want to ensure that the return process is as hassle-free as possible.
No Final Sale Items: All items are eligible for return, and there are no final sale items. Whether you changed your mind or received a defective product, we are committed to resolving the issue promptly.
Return Process:
- Contact our customer service team at info@kidzoarena.com to initiate the return process.
- Our team will provide you with a prepaid shipping label for the return.
- Pack the items securely in the original packaging, if possible.
- Attach the provided shipping label to the package.
- Drop off the package at the designated shipping carrier location.
Refund Timeline: Once we receive your return, our team will inspect the items and process the refund within 15 business days. The refund will be issued to the original payment method used during the purchase.
Exclusions: Please note that certain items may not be eligible for return, such as offer items, and personal items e.g., personalized items, gift cards, etc.]. Additionally, items must be in unused and undamaged condition to be eligible for a refund.
If you have any questions or concerns about our return and refund policy, please contact our customer service team at info@kidzoarena.com.
Thank you for choosing Kidzoarena! We appreciate your business and strive to provide the best shopping experience possible.